Catalyst Global launches 3 new modules for 2025, adding to it's suite of sales and services programs.

We need a (little) recession to catch our collective breath and consider the bigger picture.  What is the vision for your business?

How does one become a trusted, professional technical service advisor? In primary school, children are asked the question, “What do you...

Well, what a year it was: 2022. Like many of our clients we had one of our best years in terms of revenues and volume. We engaged with...

As professionals, in demanding time pressure environments, we need to break out time for our own personal service skills maintenance.

As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...

Strategic and positive ways to give bad news to customers and clients.

Promote and hope. This is what organisations do, all too regularly. World class organisations, the best-of-the-best in operational...

Now a Mission Critical Focus Employee retention is a factor that is at the forefront of many manager’s minds, worldwide. We read of “The...

A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.

Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...

People are different, cultures are different. Imagine how boring the world would be if they were not. Understanding local culture plays a...

18 months of ZOOM training to manage the greatest disrupter of our time COVID19 has been a learning experience. What have we learned?

The problem with problems is that other than always arriving at the worst moments, they are often presented as complaints. The bigger the...

Today, a key message is our global programs for sales and service teams is: Sales and Service Cooperation. It comes down to respect.

Our programs have been shown to have tremendous impact in many areas. The biggest one, however, that was not originally envisioned. Our pro

25 years ago, when I started the business, the internet was just becoming a thing. Pagers were dominant, ...

COVID19 challenges have impacted the global economy and created an uneven range of winners and losers.

After 24 years conducting global face-to-face Sales and Service Programs, COVID-19 disrupted that model within a week. In response we...