Communication Skills

Gary Hughes

Dec 16, 20223 min read

Kids ask the Darndest Things

As professionals, in demanding time pressure environments, we need to break out time for our own personal service skills maintenance.

Jonathan Clark

Nov 25, 20224 min read

Building Effective Teams

As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...

Tony Kenney

Sep 23, 20221 min read

How to give bad news again and again and again

Strategic and positive ways to give bad news to customers and clients.

Jonathan Clark

Feb 27, 20223 min read

Employee Retention - a Mission Critical Focus

Now a Mission Critical Focus Employee retention is a factor that is at the forefront of many manager’s minds, worldwide. We read of “The...

Tony Kenney

Dec 9, 20212 min read

It's Great to See You

Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...

Adair Zanatto

Oct 29, 20213 min read

Diferenças Culturais - Diferencias Culturales – Cultural Differences

People are different, cultures are different. Imagine how boring the world would be if they were not. Understanding local culture plays a...

Gary Hughes

Aug 6, 20212 min read

The Problem with Problems?

The problem with problems is that other than always arriving at the worst moments, they are often presented as complaints. The bigger the...