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Tony Kenney
Aug 303 min read
We Need a (Little) Recession
We need a (little) recession to catch our collective breath and consider the bigger picture. What is the vision for your business?
Gary Hughes
Apr 4, 20233 min read
Service Tech or Trusted Advisor
How does one become a trusted, professional technical service advisor? In primary school, children are asked the question, “What do you...
Tony Kenney
Dec 31, 20221 min read
2023 Here it Comes
Well, what a year it was: 2022. Like many of our clients we had one of our best years in terms of revenues and volume. We engaged with...
Jonathan Clark
Nov 25, 20224 min read
Building Effective Teams
As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...
Tony Kenney
Sep 23, 20221 min read
How to give bad news again and again and again
Strategic and positive ways to give bad news to customers and clients.
Jonathan Clark
Feb 27, 20223 min read
Employee Retention - a Mission Critical Focus
Now a Mission Critical Focus Employee retention is a factor that is at the forefront of many manager’s minds, worldwide. We read of “The...
Tony Kenney
Dec 9, 20212 min read
It's Great to See You
Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...
Tony Kenney
Mar 31, 20214 min read
A Silver Anniversary
25 years ago, when I started the business, the internet was just becoming a thing. Pagers were dominant, ...
tony1884
May 1, 20202 min read
Adapting to COVID-19 – Who knew on-line training could prove so effective?
After 24 years conducting global face-to-face Sales and Service Programs, COVID-19 disrupted that model within a week. In response we...
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