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Gary Hughes
Dec 16, 20223 min read
Kids ask the Darndest Things
As professionals, in demanding time pressure environments, we need to break out time for our own personal service skills maintenance.
Jonathan Clark
Nov 25, 20224 min read
Building Effective Teams
As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...
Tony Kenney
Sep 23, 20221 min read
How to give bad news again and again and again
Strategic and positive ways to give bad news to customers and clients.
Tony Kenney
Jan 7, 20222 min read
NEW YEAR, New Idea
A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.
Adair Zanatto
Oct 29, 20213 min read
Diferenças Culturais - Diferencias Culturales – Cultural Differences
People are different, cultures are different. Imagine how boring the world would be if they were not. Understanding local culture plays a...
Gary Hughes
Aug 6, 20212 min read
The Problem with Problems?
The problem with problems is that other than always arriving at the worst moments, they are often presented as complaints. The bigger the...
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