As professionals, in demanding time pressure environments, we need to break out time for our own personal service skills maintenance.

As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...

Strategic and positive ways to give bad news to customers and clients.

A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.

People are different, cultures are different. Imagine how boring the world would be if they were not. Understanding local culture plays a...

The problem with problems is that other than always arriving at the worst moments, they are often presented as complaints. The bigger the...