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Jonathan Clark
Nov 25, 20224 min read
Building Effective Teams
As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...
Tony Kenney
Sep 23, 20221 min read
How to give bad news again and again and again
Strategic and positive ways to give bad news to customers and clients.
Tony Kenney
Jan 7, 20222 min read
NEW YEAR, New Idea
A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.
Tony Kenney
Dec 9, 20212 min read
It's Great to See You
Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...
Tony Kenney
Jul 2, 20212 min read
Sales Service Cooperation - I Don’t get it!
Today, a key message is our global programs for sales and service teams is: Sales and Service Cooperation. It comes down to respect.
Tony Kenney
Mar 31, 20214 min read
A Silver Anniversary
25 years ago, when I started the business, the internet was just becoming a thing. Pagers were dominant, ...
tony1884
May 1, 20202 min read
Adapting to COVID-19 – Who knew on-line training could prove so effective?
After 24 years conducting global face-to-face Sales and Service Programs, COVID-19 disrupted that model within a week. In response we...
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