As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...

Strategic and positive ways to give bad news to customers and clients.

A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.

Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...

Today, a key message is our global programs for sales and service teams is: Sales and Service Cooperation. It comes down to respect.

25 years ago, when I started the business, the internet was just becoming a thing. Pagers were dominant, ...

After 24 years conducting global face-to-face Sales and Service Programs, COVID-19 disrupted that model within a week. In response we...