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Gary Hughes
Dec 16, 20223 min read
Kids ask the Darndest Things
As professionals, in demanding time pressure environments, we need to break out time for our own personal service skills maintenance.
Jonathan Clark
Nov 25, 20224 min read
Building Effective Teams
As one of our clients recently said to me, “Service is a team sport, not an individual sport!” Never was a truer set of words spoken. The...
Tony Kenney
Sep 23, 20221 min read
How to give bad news again and again and again
Strategic and positive ways to give bad news to customers and clients.
Tony Kenney
Jan 7, 20222 min read
NEW YEAR, New Idea
A mantra that I’ve repeated in several blogs now: We can’t work in 2022 like we did in 2019. So...we are launching a new product.
Tony Kenney
Dec 9, 20212 min read
It's Great to See You
Great to see you, and I say this with great sincerity. After twenty months of living and working in a virtual everything, it’s a...
Adair Zanatto
Oct 29, 20213 min read
Diferenças Culturais - Diferencias Culturales – Cultural Differences
People are different, cultures are different. Imagine how boring the world would be if they were not. Understanding local culture plays a...
jonathan3102
Sep 3, 20214 min read
ZOOM Training: is it a Compromise
18 months of ZOOM training to manage the greatest disrupter of our time COVID19 has been a learning experience. What have we learned?
Gary Hughes
Aug 6, 20212 min read
The Problem with Problems?
The problem with problems is that other than always arriving at the worst moments, they are often presented as complaints. The bigger the...
Tony Kenney
Jul 2, 20212 min read
Sales Service Cooperation - I Don’t get it!
Today, a key message is our global programs for sales and service teams is: Sales and Service Cooperation. It comes down to respect.
Tony Kenney
Jun 4, 20212 min read
Reducing the Silly Stuff
Our programs have been shown to have tremendous impact in many areas. The biggest one, however, that was not originally envisioned. Our pro
Tony Kenney
Mar 31, 20214 min read
A Silver Anniversary
25 years ago, when I started the business, the internet was just becoming a thing. Pagers were dominant, ...
Tony Kenney
Feb 18, 20212 min read
All in Thinking
COVID19 challenges have impacted the global economy and created an uneven range of winners and losers.
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