New for 2025

Catalyst Global (.net) Launches 3 new modules for 2025

First time Right / Fix

First Time Right/Fix is a concept ensuring that a procedure is performed the right way the first time and every time.  FTR/FTF means that there is no re-work is necessary. Implementing FTR/FTF prevents product deficiencies and increases customer satisfaction.

In this module we cover:

• What do FTR / FTF mean

• Why do companies focus on it

• What hinders us from achieving it

• What actions and ideas can we adapt to improve it 

• What are the benefits of FTR/FTF

  
  

EQ – Emotional Quotient (Emotional Intelligence)

EQ is a measure of emotional intelligence. It is the ability to perceive emotions and to use this to assist thinking, understanding and managing emotions. It’s often about putting yourself in the other person’s shoes.

In this module we cover:

• What is EQ

• Why it’s important

• How to connect with your emotions to make informed decisions

• How to become aware of difficult situations and how to respond with empathy

• How to better identify your natural reactions and in turn, how to better manage these emotions.

• How to apply EQ daily in sales or service capacities.

Cultural Awareness

Cultural Awareness is the ability to be sensitive to the similarities and differences between different cultures in order to develop more effective, competent and respectful communications. Many of our global clients have sales and service teams spanning the globe – adjusting our approach is paramount to effective communication and positive interactions. 

In the module we cover:

• Working with other cultures

• Understanding the different global cultures and how to adjust language and actions to match that culture

• Raising awareness and understanding of working across the globe

These new modules build on the 2024 modules:  How to Give Bad News Again and Again and Again, Help Desk, and Anatomy of a Help Desk Call.