Promote and HOPE, Or...

I've done my job. Now hope for the best.

Promote and hope. This is what organisations do, all too regularly. World class organisations, the best-of-the-best in operational excellence, regularly promote good Salespeople to Sales Managers, or Service Techs to Service Managers, and HOPE!

Then, we HOPE that these new leaders get their heads around their new roles, that they have the skills, the mindset and ability to step up to the new position. Often, they succeed. Often, they do okay. But all too often, they fail or burn out from the additional stress of a new role due to lack of training, support or development.

Most of us know, or have heard of, the "Peter Principle"[1] The Peter Principle states that a person who is competent at their job will earn a promotion to a position that requires different skills. If the promoted person lacks the skills required for the new role, they will be incompetent at the new level, and will not be promoted again. If the person is competent in the new role, they will be promoted again and will continue to be promoted until reaching a level at which they are beyond their skill set"[2].

At Catalyst Global (.net) we have had a lot of requests from key clients for our Management Development Program, to compliment the global Sales and Service programs which we have already implemented with their teams. The latest version of the program targets exactly this, recently promoted Sales, Service, Parts, re-manufacturing Managers.

We are lucky to have two first class experts: Jonathan Clark, our English and German speaking partner, based in Australia, and Gary Hughes, our North American partner, based in Toronto, Canada. Both Jonathan and Gary have had careers progressing from Service Tech, to regional and international Sales, to Sales management, to country Managing Director roles, covering regional sales and service operations, as well as being CEOs of manufacturing companies in Australia and Canada.

Gary and Jonathan are world class communicators and apply our golden rule - employ practical, grounded ideas and actions. No broad concepts, no hypothetical theories and no blah, blah, blah.

We have developed a menu of subjects to choose from. See our website catalystglobal.net

In addition, as part of the program, we offer all participants the opportunity to use the Catalyst Global Management Mentorship Hotline, whereby after the program, they can call, or write in to discuss any issue or challenge in their day-to-day management roles. In providing this service, we practice what we preach, we don’t train and HOPE. We put in place the structure, process and ongoing support to ensure the best result.

So, ask yourself the question, do you promote and HOPE or promote, develop and support?

Tony Kenney

[1] The Peter Principle: Why Things Always Go Wrong by Dr Lawrence J Peter and Raymond Hull, originally publishes in 1969 [2] Adam Hayes et al, March 20th, 2021 – Investopedia - https://www.investopedia.com/terms/p/peter-principle.asp